For businesses, customer communication has become an important part of the sales process. A customer may ask about a price, request more information about a product or be ready to place an order. But if a manager is busy and the response comes too late, that potential customer may move on to another business.
Gramir is an AI agent platform developed in Uzbekistan that helps businesses automate customer communication across Instagram, Telegram and Facebook.
The platform can respond to customer messages within seconds and provide information about products and services based on the data provided by the business. It can also manage Instagram Direct messages and comments, while more complex or individual requests can be transferred to a manager.
What can Gramir do?
Gramir can:
- respond to customer messages within seconds;
- provide information about products and services;
- manage Instagram Direct messages and comments;
- communicate with customers in a natural way when properly configured;
- transfer conversations to a manager when human assistance is needed;
- send broadcast messages;
- forward potential leads to a CRM or Telegram;
- operate 24/7, including outside regular working hours.
For example, if a customer asks about a product on Instagram late in the evening, Gramir can respond immediately instead of making the customer wait until the next morning. This gives businesses an opportunity to respond to incoming requests even when their managers are unavailable.
According to Gramir, the platform is currently used by 1,500+ users and 35+ businesses to automate customer communication. Its users include businesses in areas such as education, retail and services.
Gramir has also received $20,000 in investment from AloqaVentures. The investment is being used to further develop the platform and expand its capabilities for businesses.
Businesses can try Gramir free for seven days and see how AI-powered customer communication works in practice.
