Presidential Decree F-59 introduces a significant shift in how state-owned enterprises in Uzbekistan manage their operational processes. The document aims to improve efficiency by requiring that a range of support functions—previously carried out internally—be transferred to external providers through outsourcing. Annex 4 of the decree lists various service categories, including cleaning, security, IT support, technical maintenance, catering, transport, and other operational functions, opening a new gateway for private-sector participation.
This reform moves state enterprises toward market-based evaluation of services, where quality must be measurable, processes transparent, and monitoring systems digitalized. Naturally, this creates meaningful opportunities for private companies, particularly for tech-driven startups. Most of the listed services are inherently suited for digital optimization—automation, mobile applications, monitoring platforms, field-force management, and service-quality analytics can significantly enhance performance in these areas.
Startups have several advantages in this environment. Their flexibility, lean operational models, and readiness to integrate modern technologies—such as SaaS platforms, AI-powered monitoring tools, real-time dashboards, and automated reporting—allow them to offer solutions that traditional providers may struggle to match. Their technology-first approach aligns with the evolving expectations of state enterprises, which now emphasize speed, transparency, accuracy, and data-driven outcomes.
For startups entering this new market, the most effective approach is to specialize in a single service category, launch a pilot project within a smaller unit of a state enterprise, and demonstrate tangible results. Once the value is proven, expansion across other departments or additional enterprises becomes far more achievable. Clear service standards, KPIs, and operational guidelines help solidify trust and streamline collaboration with large institutions that prioritize predictability and quality.
Ultimately, Decree F-59 establishes a new model within the business environment: the state acts as the customer, and the private sector becomes the executor. This transition is expected to enhance service quality, stimulate competition, modernize operational processes through advanced technology, and accelerate digital transformation in areas that have long operated with outdated methods. Most importantly, it creates practical opportunities for Uzbekistan’s startup ecosystem. As demand grows for automation, monitoring, and transparent management, startups capable of delivering these innovations can position themselves as key contributors to a more efficient and modern service landscape.
