Two of Uzbekistan’s leading tech companies — FlexSoft, a specialist in microfinance automation, and AKS Labs, a developer of AI-driven scoring solutions — have announced a strategic partnership to reshape the country’s microfinance market through artificial intelligence.
The partnership is built on a year of successful collaboration, where FlexSoft’s loan origination system and AKS Labs’ modular scoring platform, e-Score, were integrated and tested across several microfinance institutions (MFIs). Now, after a successful pilot phase, the two companies are scaling the joint solution to serve the entire industry — opening up new opportunities for both financial institutions and borrowers.
A Seamless integration of loan automation and AI-scoring
FlexSoft’s loan origination system is a low-code platform that automates the full loan lifecycle — from application to portfolio management. Its flexible architecture and built-in connectors to external data sources make it easy to integrate third-party services, which is how e-Score was connected a year ago.
AKS e-Score is a machine learning-based scoring solution that assesses borrower creditworthiness using both traditional and alternative data points — especially valuable for clients with limited or no credit history.
Together, these technologies already serve multiple MFIs, processing thousands of applications monthly.
Measurable results after one year
After 12 months of active use, the partnership has delivered strong results:
- Loan decision time reduced to under 1 minute
- Loan approval rates increased by 30% (up from 15–20% under legacy models)
- Early-stage delinquency (NPL 0–30 days) decreased by 1.7 to 1.8 times
- Scoring model effectiveness shows Gini coefficients between 0.56 and 0.60
A milestone for Uzbekistan’s Fintech ecosystem
With Uzbekistan focused on expanding financial inclusion and advancing its digital economy, this partnership is seen as a vital step toward a transparent, accessible, and fully digital microfinance model.
Until recently, the lack of accurate and automated scoring technologies had limited the ability of MFIs to confidently enter the collateral-free online lending market. AI-based scoring is now rapidly changing that landscape, enabling MFIs to compete directly with large banks and accelerating digital lending adoption.
The biggest winner? The end consumer — who now benefits from more choices and lower interest rates.
In 2024 alone, microfinance institutions in Uzbekistan disbursed loans totaling 16 trillion UZS, underscoring the sector’s vast growth potential and the rising demand for alternative financial services.
What’s next?
Currently, six major MFIs in Uzbekistan are actively using the integrated FlexSoft–AKS solution. In the coming months, this number is expected to grow significantly. The two companies also plan to introduce advanced tools, including AI agents and psychometric scoring models, which could eventually replace traditional credit assessment methods.
About FlexSoft
FlexSoft is a trusted developer of automation software for microfinance institutions and banks in Uzbekistan. With over 15 years of experience, the company helps financial institutions modernize operations and drive innovation.
About AKS Labs
AKS Labs is a fintech startup based in Tashkent that develops intelligent credit scoring and risk assessment tools. Its flagship product, e-Score, empowers MFIs, BNPL services, and banks to make faster, data-driven lending decisions.
